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- Another word for reverse logistics how to#
- Another word for reverse logistics software#
- Another word for reverse logistics tv#
Another word for reverse logistics tv#
I gotta say, I was not one of those who would do the big-screen TV purchase for the Super Bowl, for a short period, but I can understand it.Īside from sheer volume, were there other factors this year that made this returns peak different from other years? But nowadays, there is this trend of high e-commerce sales with proportionately higher returns.īen Ames, Senior News Editor, DC Velocity 03:49 People would buy a big-screen TV, use it for the Super Bowl, take it back to the store. In the old days, all we had was the famous Super Bowl returns period. So, there's issues like that that drive returns higher as well. You also have issues of interoperability: The electronics product that you brought, you take it home, put it -it comes to your house, put it into your system, and it doesn't connect, doesn't speak to the other products. That's the surprise that some retailers did not understand was going to happen, and that's a simple example. And so suddenly, you may have 10 items go out, two items kept, the rest go back. And so people do bracketing: They buy a size bigger, a size smaller, and maybe two sizes, or two colors. Bean size 15/34 is different than another brand. The reason it was a bit of a surprise -not complete surprise, but a bit of a surprise -is online returns are two to three to four times higher than in-store returns, for simple reasons like, Ben, if you're going to buy a shirt, L.L.
Another word for reverse logistics software#
You don't hear anything about reverse logistics software -forecasting, processing, etc. You hear about SAP and Oracle and all great systems like that. Well, that's a great question, because it's related to a lack of forecasting software in the industry. Tony Sciarrotta, Executive Director, Reverse Logistics Association 02:16 Was that a surprise to retailers and partial carriers, or could they see this one coming? And particularly in 20, in this winter season, we've seen a huge jump in e-commerce parcel returns, thanks to the surge in online commerce during the pandemic, when we were all staying at home and ordering online -combined with the holiday peak, of course. Tony, this has been a subject that a lot of people, both in the industry and consumers at home, often don't think much about until there's some real floods and surges through the system, which is typical at the holiday peak here. Hello Ben, and Dave, and thank you very much,īen Ames, Senior News Editor, DC Velocity 01:40 Tony Sciarrotta, Executive Director, Reverse Logistics Association 01:36 Tony Sciarrotta, who's executive director of the Reverse Logistics Association, which is an industry group that provides an online directory and other resources for activities like last-mile returns, as opposed to those last-mile deliveries we're all so familiar with. To find out how they're copin,g here is Ben with today's guest.īen Ames, Senior News Editor, DC Velocity 01:16 But to begin today: Remember all those holiday purchases made last month? Well, retailers dealing with a mountain of returned items this month.
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Be sure to check it all out at .Īs usual, our DC Velocity senior editors Ben Ames and Victoria Kickham will be alarmed to provide their insight into the top stories of this week. Major improvements have been made to the DCV-TV platform to enhance the viewing experience, provide greater search capabilities, and to expand the capacity of the video library well beyond the 3,000-plus videos already in the archive. Five channels of streaming video are yours for the viewing on DCV-TV. Logistics Matters is sponsored by DCV-TV. I'm the editorial director at DC Velocity. as the editors of DC Velocity discuss these stories, as well as news and supply chain trends, on this week's Logistics Matters podcast. And look at the changing retail experience.
Another word for reverse logistics how to#
What ships out often comes back! How to compete with industry disruptors. Today, Tony is considered a subject matter expert in reverse logistics, and speaks for the industry at conferences all over the world.ĭavid Maloney, Editorial Director, DC Velocity 00:00 Tony then became an evangelist for improving the customer experience to reduce returns and their associated costs. He worked with retail partners and industry groups on best practices still being used. During his Philips years, Tony developed new reverse logistics strategies and implemented many new returns initiatives. In his 35-plus years in the consumer products industry, Tony has held various positions including 15 years in returns management at Philips. Tony Sciarrotta became the executive director of the Reverse Logistics Association in 2016, after 12 years of active involvement on the Advisory Board and on Committees.